Shipping policy

Shipping Policy

Effective Date: 18 March 2026

At Ladoj.com, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping process, timelines, and conditions.

1. Shipping Locations

We currently ship to:

  • United Arab Emirates (UAE)

  • GCC Countries

  • United Kingdom (UK)

  • United States (US)

If your location is not listed, please contact us at care@ladoj.com before placing an order.

2. Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders are not processed or shipped on weekends or public holidays

  • During high-demand periods (sales, Ramadan, Eid, etc.), processing may take slightly longer

3. Estimated Delivery Time

Delivery time depends on your location:

  • UAE: 7–14 business days

  • GCC Countries: 7–14 business days

  • UK: 7–12 business days

  • US: 7–12 business days

Note: Delivery times are estimates and may vary due to customs, courier delays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on:

    • Delivery location

    • Order weight and size

  • Occasionally, we may offer free shipping promotions

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp

  • You can track your shipment through the courier’s website

6. Customs, Duties & Taxes

  • International orders (UK, US, and some GCC countries) may be subject to:

    • Customs duties

    • Import taxes

These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Delivery Issues

Incorrect Address:

  • Please ensure your shipping details are accurate

  • We are not responsible for delivery failures due to incorrect or incomplete addresses

Failed Delivery Attempts:

  • Couriers may attempt delivery multiple times

  • If the package is returned to us, re-shipping charges may apply

8. Delays

While we strive to deliver on time, delays may occur due to:

  • Customs clearance procedures

  • Weather conditions

  • Courier service disruptions

We appreciate your patience in such situations.

9. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Email care@ladoj.com with photos (if applicable)

We will investigate and provide a replacement or solution where applicable.

10. Cash on Delivery (COD)

  • COD is available in selected regions

  • Please ensure availability of the correct amount at delivery

  • Repeated failed COD orders may lead to order restrictions

11. Contact Information

For any shipping-related questions:

📧 Email: care@ladoj.com
💬 WhatsApp: +971 55 686 1286
🌐 Website: www.ladoj.com